Summary Points
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NordVPN Strengths and Weaknesses: While NordVPN offers impressive speed and specialized servers, its apps can be frustrating, and it may not suit everyone.
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Managing Subscription: To cancel auto-renewal, log into your Nord Account, navigate to Billing, and toggle off auto-renewal for NordVPN.
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Subscription Cancellation: If subscribed via an app store, cancel through Google Play or Apple Settings, and for refunds, contact the respective support teams.
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Refund Process: To secure a refund within 30 days, first cancel auto-renewal, then contact NordVPN support, ensuring confirmation of your refund request before ending the interaction.
How to Cancel NordVPN and Get Your Money Back
NordVPN offers strengths like speed and innovative server options. However, it may not suit everyone. If you’ve decided to cancel, here’s a straightforward guide to help you through the process.
Turn Off Auto-Renewal
If you prefer to keep your subscription active while searching for another VPN, disabling auto-renewal is a wise choice. First, visit my.nordaccount.com. Log in with your email and password. Navigate to the Billing section on the left side of the account overview. Find NordVPN and look for the line that reads “Auto-renewal: ON.” Click the Cancel link next to it. A warning will pop up—confirm by clicking “Cancel auto-renewal.” This prevents automatic charges at the end of your billing cycle. If you change your mind, you can easily re-enable it.
Cancel Via App Stores
If you subscribed through an app store, the cancellation steps differ. For Android users: sign in to Google Play, tap your profile picture, then select Payments & subscriptions. Locate NordVPN, tap it, and hit Cancel subscription. iOS users should go to the Settings app, touch your profile picture, then tap Subscriptions. Find NordVPN, tap it, and cancel. Remember, refunds for Apple purchases must go through Apple support, not NordVPN.
Delete Your Nord Account
Those ready to stop using NordVPN altogether can delete their account. Start by logging into my.nordaccount.com. Click your email at the top-right corner and select Account settings. Scroll down to account deletion options and click Delete account. An authentication code will be sent to your email—enter it and follow the prompts to finalize deletion.
Getting a Refund
NordVPN provides a 30-day money-back guarantee. To obtain a refund, first cancel your auto-renewal. Next, visit support.nordvpn.com for assistance. After navigating to a help article, find options for live chat or email. Explain that you wish to cancel and request a refund. Make sure to confirm that the refund will be processed. Expect it within 10 business days.
Explore Alternatives
Once you cancel NordVPN, consider trying another service. Some popular alternatives include Proton VPN for overall performance, Surfshark for speed, and ExpressVPN for beginners. Each option has unique benefits, so find one that meets your needs.
Navigating your subscription doesn’t have to be stressful. Follow these steps, and you’ll be well on your way to finding the right VPN for your online activities.
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