Quick Takeaways
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Top Performance: ExpressVPN is highly regarded for its user-friendly apps, excellent speed scores, and strong security, often excelling in unblocking streaming sites.
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Cancellation Process: Users can easily cancel their subscription through the website or mobile app; auto-renewal can also be deactivated to maintain service until the end of the billing period.
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Refund Policy: A full refund is available within 30 days of purchase; for unauthorized renewals, users have 14 days to request a refund via live chat support.
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Alternatives Available: For those considering alternatives, options like Proton VPN (focus on privacy), NordVPN (feature-rich), and Surfshark (fastest tested) are recommended.
How to Cancel ExpressVPN and Get a Full Refund
ExpressVPN consistently ranks among the top VPN services due to its user-friendly apps, strong security, and impressive speed. However, not every service suits everyone. If you decided to switch, here’s a straightforward guide to canceling your subscription and securing a refund.
Cancelling on Desktop
First, you can easily cancel through any browser. Visit expressvpn.com and click on “My Account” at the top. Log in with your username and password. You’ll see your account dashboard. From there, navigate to the “Subscription” section on the left. Scroll down to “Subscription details,” and click “Cancel Subscription.” Follow the prompts to confirm.
If you aren’t ready to cancel completely, consider turning off auto-renewal instead. Simply go to the same “Subscription” tab, find your subscription ID, and click “Edit subscription settings.” Then, scroll down and select “Turn Off Automatic Renewal.” This keeps your service active until the end of the billing period.
Cancelling on Mobile
The mobile process is similar but slightly adjusted. Open your mobile browser and navigate to expressvpn.com. Tap the three horizontal lines in the top-right corner and select “My Account.” Repeat the menu navigation to get to “Subscription.” Scroll to “Subscription details” and hit “Cancel Subscription.” Follow the prompts to confirm your cancellation.
Again, turning off auto-renewal is an option. Check your subscription ID in the “Subscription” tab and follow the same cancellation steps as mentioned before.
Cancelling via App Stores
If you signed up via the Google Play Store or Apple App Store, the cancellation process differs slightly. For Apple users, open the App Store, tap “Subscriptions,” and locate ExpressVPN. For Android users, go to Google Play, tap “Payment & subscriptions,” and find your subscription details. Once located, initiate cancellation through the app store interface.
Obtaining a Refund
ExpressVPN offers a full refund if you cancel within 30 days. If your subscription renews unexpectedly, you have 14 days to request a refund. Contact support through live chat on expressvpn.com/support. Click “Need help? Chat with us!” to begin your refund inquiry.
Exploring Alternatives
If you’re looking for other options, consider alternatives like Proton VPN, which emphasizes privacy and offers competitive pricing, or NordVPN with added features. For speed enthusiasts, Surfshark is currently topping speed tests.
With this guide, you can efficiently cancel your ExpressVPN subscription and explore other services that better fit your needs.
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